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Fixing Problems PDFs

Most of SunCam's material comes in Adobe's PDF format. This format is widely supported by almost every platform. However, some Internet Browsers have issues with opening these files in the browser interface itself. This is usually an issue with browser settings, especially security settings. (PDF Files are perfectly safe, but some browsers don't automatically differentiate between PDF files and other more possible malicious file types.

General Tips

  1. First check to see if your browser DOWNLOADED the file instead of opening it. If you are not sure, you can search your computer for this file or check your browser's settings for the location of its "download" directory. On Windows, it usually defaults to [This PC, Downloads].
  2. Second, check your browsers Security Settings to see if you are blocking the opening of files. Since all browsers are different, you'll have to refer to your browser's Help section or look it up on the web.
  3. Lastly, if you've already purchased the course, you can go to your Order History page and use the "Email _____". We will email you the PDF file as an attachment. Once you recieve the email, save the file somewhere on your computer and then open it normally. This will require a free standalone PDF Reader (which many systems already have) which you can get here.

IE Edge Browser Fix

Users of this browser seems to have the most issues with opening PDF files. We have discovered one common setting that fixes the problem. Use the following procedure to check/change this setting:

  1. Choose the More menu.
  2. From the More list, choose Settings.
  3. From the Settings menu, choose the View Advanced Setings.
  4. In the Advance Settings selections, uncheck the "Help Protect me from malicious sites..."
  5. Note: You may want to change this setting back after you open your documents, so right click on document and save it to your computer so you can open it locally and not have to repeat these steps.

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Need Help?

Contact Us!

Check our Frequently Asked Questions

For fastest service please enter your question or issue in the text box below. Enter your name and email address so we can reply. Be sure to give us enough info to identify the course or order that you need help with.

You may also call us at: 561-753-0105